If you believe an individual or business has wronged you, there are actions you can take under the Consumer Protection Act, 2002.
First, it’s important to know your rights. Please review them carefully to determine whether you have a legitimate complaint. To gather more information, visit the Information By Category section on the left column of this website. You will find detailed information on a variety of topics that may offer more insight into your concern.
Once you’ve determined that you have a valid complaint, find the section below that best suits your needs. The Consumer Protection Branch is here to help – but consumers must first file a complaint with the individual or business before the branch can get involved.
Some marketplace sectors are regulated under specific consumer protection and safety legislation. To make a complaint in any of the following sectors, click on the link to contact that regulatory body directly:
- Real estate
- Travel
- Motor vehicles
- New home purchases
- Electrical safety
- Funeral Services
- Amusement devices and fuel safety
- Upholstered and stuffed articles
- Cemeteries and Crematoria
Filing a Complaint
A step-by-step approach to resolving a complaint.
How to Write a Complaint Letter
Tips and advice on putting a complaint in writing, including a sample letter.
Cancelling a Contract
Information on when you may cancel a contract and three sample cancellation letters.
Better Business Bureaus in Ontario
Search their database for the track records of member companies or take advantage of their mediation services.
