The Consumer Protection Branch is here to help you understand Ontario’s consumer protection legislation, direct you to the right information and mediate written complaints between consumers and businesses.
Inspection, Investigation and Enforcement
We also have inspectors who visit businesses to help them comply with consumer law in sectors such as cemeteries, motor vehicle repairs, health and fitness clubs and collection agencies.
If it appears that consumer laws have been violated, we investigate. Violators may be prosecuted – and we pursue restitution for consumers in court.
Click here for more information about charges and convictions made against individuals and businesses.
Before You Contact Us
If you would like to make a complaint, be sure to visit Your Consumer Protection Toolbox to find out what you need to do before the Consumer Protection Branch can take action. If you have a dispute with a service provider, first try to resolve the problem with the business. You’ll find information on how to write a complaint letter, have access to sample letters and learn about the procedure for contacting us.
Note: Some marketplace sectors are regulated under specific consumer protection and safety legislation other than the Consumer Protection Act, including new home purchases, motor vehicles and real estate. See Your Consumer Protection Toolbox for links to those regulatory bodies.
