Need advice on shopping? Want to know your rights and obligations as a consumer when buying from a business? Looking for special information on convenient, modern-day shopping options, such as at home, over the phone or online? Well, you’ve come to the right place. Just choose a category to learn more.
Smart Shopping Tips
Tips on making smart consumer decisions and information on what to do if you have a problem.
Gift Cards
New rules ban expiry dates and most fees on gift cards bought after Oct. 1, 2007.
Refunds, Exchanges and Deposits
Find out about return and exchange policies before you make a purchase and what to ensure before you put a deposit on an item.
Door-to-Door Sales
What to be aware of when you make a purchase in your home and your rights when you choose to buy this way.
Telephone Sales
Who to avoid doing business with on the phone and your rights when you choose to make a purchase over the phone.
Mail Orders
Tips on ordering products through the mail.
Shopping Online
Important advice on shopping online, including consumer rights afforded to all cyber shoppers.
Buying Big Ticket Items
Ensure you make a worthwhile investment and your rights are protected.
Leasing or Rent to Own
Your rights when leasing or renting to own.
Subscription Clubs
Know your rights when it comes to book or music clubs.
