The Consumer Protection Branch answers telephone inquiries and mediates written complaints between consumers and businesses. Topics include collection agencies, credit repair, consumer reporting, loan broker fraud, car repairs, home renovations, door-to-door sales, health clubs, modeling and talent contracts, and condominiums.
Before You Contact Us
Before you contact the Ministry of Government Services to file a complaint, you need to take the following steps:
- contact the business clearly outlining your complaint in writing;
- keep proof of delivery of your complaint and any interaction with the business;
- if you are unable to resolve the complaint with the company, contact the ministry.
Tips:
- How To Write A Complaint Letter
- How To Write A Cancellation/Rescission Letter
- How To Write A Rescission Letter
To File a Formal Complaint
Complaint Courier
This powerful online tool will give you instant access to the resources and expert advice you will need to navigate the complaint process from start to finish.
Go to the Complaint Courier >>
If you are unable to access the Complaint Courier, an online complaint form is available and may be submitted electronically.
Or, If you prefer, a form in *pdf format is available for you to print only, complete and then mail or fax to the:
Ministry of Government Services
Consumer Protection Branch
5775 Yonge Street, Suite 1500
Toronto ON M7A 2E5
Fax: (416) 326-8665
