Sample Complaint Letter

Send a complaint letter to a business when you are not satisfied with a product or service you have purchased or leased and you want something to be done about it. Be specific about what you want from the business/company, whether it’s a discount, a coupon or something else.

As a consumer, you have the right to complain but keep in mind that you may not get what you want from the business/company.

Sample of a Complaint Letter

Your name
Your address

Today’s date

Business/company name and address

Dear Sir/Madame:

On (date of the contract), I purchased (rented or leased) a (product or service) from you; model xyz, at a price of...(give as much detail as possible – model or other identifying number that might apply).

The purchase agreement was made at your store located at (give details about the location of the store, the person you dealt with and any particular or relevant representations made to you about the product, goods or services).

Describe the problem here.

Then state exactly what you want from the business/supplier.

I look forward to your immediate reply. You can contact me at my home telephone number at...(Conclusion: indicate that you are expecting an early response/resolution to/of your complaint and your emergency and/or other contact information).

Yours truly,

Sign the letter and send it by registered mail, fax or courier.